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ITIL® 4 Certification

What is ITIL®?

ITIL® stands for Information Technology Infrastructure Library. This framework is the industry standard for IT professionals in the IT service management (ITSM), project, and portfolio management spaces. Its custudian, PeopleCert, is a globally recognized certification body.

ITSM and ITIL® aren't mutually exclusive—IT service management is a larger practice across the information technology field, and ITIL® is a set process that can be used to deliver ITSM.

This systemic approach to IT service management can help organizations in many ways as they manage risk, strengthen relationships with customers, operate in a cost-effective way, and build a more stable environment. Growth, scale, and change are all core elements of the ITIL frameworks. Service design is a crucial part of professional IT organizations, and these ITIL® training courses help set standards for best practices in service design and management.

ITIL® has a direct focus on service management, which is critical in helping an organization deliver to customers in the best possible way. ITIL certification demonstrates to your employer that you are well-versed when it comes to IT services and understand best practices.

ITIL® is a registered trademark of PeopleCert, used  under  permission  of PeopleCert International Ltd. All rights reserved.

Degrees That Offer the ITIL Foundation Certification

B.S. Computer Science

B.S. Information Technology

B.S. Cybersecurity and Information Assurance

B.S. Cloud and Network Engineering

B.S. Software Engineering

Accelerated Information Technology Bachelor's and Master's Degree

Learn About IT Degrees

Interested in earning ITIL® certification? Learn about the degrees that offer this cert.

ITIL® 4 Qualification Paths

There are multiple ITIL® certification levels you can pursue as part of your IT career. Â鶹ԭ´´ currently allows students to take the ITIL® 4 Foundation examination as part of their degree. The four levels that are part of the ITIL® framework include:

  • ITIL® 4 Practice manager
  • ITIL® 4 Managing professional
  • ITIL® 4 Strategic leader
  • ITIL® 4 Extension modules

ITIL® 4 Foundation

The ITIL® Foundation certification is a fantastic place to start your understanding of service management, and demonstrates that you have a working knowledge of the ITIL® framework. Whether or not your organization uses ITIL® service management, this Foundation certification can ensure you're prepared for service management tasks.

With the ITIL® Foundation certification you will demonstrate your knowledge of:

  • Guiding ITIL® principles
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The four dimensions of service management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

ITIL® Foundation Exam

The Foundation exam is held in the following format:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks are required to pass (out of 40 available) - 65%
  • 60 minutes in length
  • Closed book

Â鶹ԭ´´ students earning one of the connected degrees will gain knowledge and skills that will prepare them for the Foundation exam. They will receive a voucher that enables them to take the Foundation certification test as part of the cost of their degree program.

What does the ITIL® Foundation exam cost? Typically the exam ranges from $150-$500, not including training and practice. For Â鶹ԭ´´ students, training materials and exam costs are included as part of their Â鶹ԭ´´ program.

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After passing the ITIL® Foundation exam, you have earned your Foundation certificate! Congratulations! This means you can add the Foundation certificate to your résumé and utilize it to boost your career. Your proficiency in this training course will demonstrate to your employer you are prepared for ITSM work moving forward.

ITIL® Foundation and other certifications do not expire and are good for the rest of your career, however it is good to keep up with continuing education. so you're aware of any updates to the ITIL framework or process. 

Many people study for up to six months to prepare for the ITIL® certification, and Â鶹ԭ´´ helps you prepare for the exam as part of your coursework, but you may need additional study time on your own as well.

There are additional ITIL® certifications you can earn beyond the Foundations level, but Â鶹ԭ´´ doesn't offer any additional ITIL® certification at this time.

Learn About Â鶹ԭ´´ IT Certs

Discover how Â鶹ԭ´´ offers IT certifications with most of our IT degree programs.

Frequently Asked Questions about ITIL® Certification

ITIL stands for IT Infrastructure Library. ITIL contains a framework of best practices when it comes to delivering IT services. This systemic approach to IT service management can help organizations in many ways as they manage risk, strengthen relationships with customers, operate in a cost-effective way, and build a more stable environment. Growth, scale, and change are all core elements of the ITIL frameworks.

ITIL has a direct focus on service management, which is critical in helping an organization deliver to customers in the best possible way. ITIL certification demonstrates to your employer that you are well-versed when it comes to IT services and understand best practices.

The ITIL Foundation certification exam alone can cost anywhere from $150 to $500. But often there are additional charges for training materials that can cost up to $1,000. At Â鶹ԭ´´, study materials and your exam costs are part of your tuition, making this certification free for students.

Some students study for the Foundation exam for up to six months, but some students will study for more or less time. The Foundation test itself is a 60-minute examination.

Yes! The ITIL Foundation certification study materials and practices can be accessed online. Â鶹ԭ´´ students will get information about accessing their study materials as part of their coursework. 

ITIL certifications never expire, so you can utilize this credential throughout your career. However, as new versions of ITIL come out, it may be wise to update your certification to the most recent version. You can also move upward in ITIL and gain more certifications as your career requires it.

The Foundation certificate from ITIL is a valuable certification to demonstrate to employers that you understand ITSM basics, and have background in best practices when it comes to providing services to customers. It's a great way to add a credential to your résumé that can help you show your ability to provide insights and develop better systems in your organization. If your organization utilizes ITIL, they may require you to have this certification to show you are ready to join the team.

Â鶹ԭ´´ IT Certifications
Each Â鶹ԭ´´ IT degree comes with top industry certifications at no extra cost.